While we make every effort not to break or damage items, accidents do happen. We will try to estimate for you on the phone but in some cases, we may have to charge by the hour depending on the task. after construction, refrigerator cleaning, inside of oven, inside windows, garage, extra rooms) so we can schedule the time needed to complete these items. Please call us in advance for special requests (i.e. Following clean after the rescheduled clean will resume on normal cleaning schedule. If someone in your home is sick (contagious) please contact our office and we will be happy to reschedule your cleaning. To avoid cancellation fee, the option of a reschedule is an alternative.
If you would like to cease receiving service temporarily, long-term or permanently we request 2 weeks’ notice. weekly will become monthly only) fee charged will also be adjusted. Please note: If frequency of scheduled cleaning changes or is reduced (eg. In addition if we wait for you to open door to property this time will be assessed to your final payment The same fee will be charged if we cannot gain access to your home when cleaners arrive. Cancellations less than 48 hours, last minute cancellations, or same day cancellations are subject to a $40 cancellation fee. If you need to cancel or would like to reschedule your appointment, please phone or email the office directly at 61, fees will be billed as follows: We require a minimum of 48 hours cancellation notice (holidays and weekends included). When back on your normal cycle, your normal rate resumes. This includes skipped cleans due to vacation. If you skip a cleaning, a weekly, bi-weekly, or monthly visit, additional time will be required to clean and you'll be charged at our hourly rate for the time it takes to complete task requested. We will contact you to discuss possible price or service revisions if the cleaning time differs drastically from the original bid. We will monitor the actual cleaning time for the first two months and occasionally thereafter. Given that each home that we clean varies in the amount of time it takes to clean, we cannot guarantee an exact time that we will arrive.įor hourly jobs, we charge from the time we arrive on the job, which includes unloading of our supplies and equipment from our vehicle, to the time we have finished cleaning, including the loading of supplies back into our vehicle.ĪCME Cleaners TNT reserves the right to reevaluate rates at any time based on the time it is taking to perform our service to meet the Client’s standards. All prior balances must be cleared, before the next service.Īrrival Time: Cleaning service occurs between 9am- 6pm on your regularly scheduled day. A $35.00 fee will be assessed for any checks returned by your bank. Please leave payment on your kitchen counter for the team. We also ask that you inform the office of expected service and delivery persons or if someone will be in the home working or visiting upon cleaners’ arrival. We do not allow anyone into the residence without explicit direction from our client.
ACME Cleaners TNT strives to surpass industry standard.
If for some reason our quality does not meet your approval, contact us within 24 hours to make arrangements to have the problem resolved quickly. If you are not completely satisfied, contact us immediately or within 24 hours and we will come back and re-clean the areas that did not satisfy you. ACME Cleaning TNT offers a 100% Satisfaction Guarantee. We are confident in our work and are committed to providing superior service. We will arrive on the day scheduled as requested and agreed upon however, ACME Cleaners TNT reserves the right to close our office at any time, due to inclement weather. If you request your supplies or equipment, including vacuum cleaners, you agree not to hold ACME Cleaners TNT or any of its personnel responsible for damage to any article or component. Should you wish for us to use one of your products, please notify the office. Special products you wish us to use must be supplied by you as well. We will provide all cleaning supplies, vacuums, and equipment, except for garbage bags and paper towels. ACME Cleaners TNT also reserves the right to cancel your service at any time. There is no term to this agreement and the client or ACME Cleaners TNT.